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How to login...Please Read Here

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Joined: 05 Aug 2006
Location: United Kingdom
Posts: 487
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    Posted: 29 Jan 2008 at 8:10am
Hi,
We've had a few cases reported where existing users have been unable to login when visiting the community after the downtime due to the server problem.
 
We think this is due to a cookie issue on some computers as a result of moving our community to a new server (Our site is hosted on a server and we have now moved to a completely new server with a new IP address and this may be causing a conflict during the log in process in a few cases)
 
The problem is permanently solved by a one-off deletion of browsing history to delete cookies on your computer (which is ok to do - cookies are not kept permanently in any case and are stored to enable quick access and remembering of information and preferences on many websites)
 
To do this go to your 'Tools' section in your internet browser and select 'delete browsing history' or 'clear cookies'
 
If you are unsure about this or need more help just drop me an email at support@muchloved.com and I'll give you specific help,
 
Many thanks, jon
MuchLoved
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